Ask in plain language
Type a message or send a voice note in Portuguese, English or Spanish. Telco understands the question and handles the rest.
Telco AI. Your CX operation, in one conversation.
Meet Telco, an agentic AI for customer experience. Ask about your operation in plain language on WhatsApp and get clear answers grounded in your own data, with the next best action ready to take. No dashboards to learn, no exports to chase.
Overview
Strategic CX intelligence, on the channels you already use.
Telco is the conversational intelligence layer of the telcoplus iCX platform. It connects to your approved customer systems, retrieves trusted evidence and turns raw operational signals into clear answers and guided next actions, all inside strict tenant, user and session boundaries. Managers, teams and live data finally meet in one place: a WhatsApp chat.
Grounded in your own data
Every answer is built from evidence pulled from your approved systems. If the evidence isn't there, Telco says so instead of guessing.
From insight to action
Telco doesn't stop at the number. It recommends the next best step and, once you confirm, carries it out through governed, audited actions.
Highlights
One agent for the questions you actually ask.
Conversational, on WhatsApp
Text and voice notes, transcribed and answered in the channel your teams already live in. No new app, no training.
Operational answers on demand
Counts, lists, status and breakdowns across your operation, like how many contact center engagements you handled this week, answered in seconds.
Guided next actions
Recommendations tied to the evidence, carried out only through governed, confirmation-gated and reversible steps.
Connected systems
Plugged into the CX systems you already run.
Telco reads from your approved customer systems through the iCX integration layer, so its answers reflect your live operation, not a static report. Every connection is opt-in and scoped to your tenant.
Salesforce
CRM accounts, records and notes, read in context and kept up to date.
Zoho Desk
Support tickets, their status and history, surfaced the moment you ask.
Zoom Contact Center
Live contact center engagements and queues, summarized over the window you choose.
Trust & governance
Built to be trusted with your operation.
Evidence, not guesswork
Telco answers from your own data or tells you it cannot. As an AI agent it can make mistakes, and it is clear about how confident it is.
Your data stays yours
Strict tenant isolation keeps your data, memory and tools separate from everyone else's, and your data is never used to train the model.
A human is one ask away
Telco authenticates before sharing account details, confirms before anything irreversible and hands off to a person whenever you want one.
Why Telco Plus
Powered by the telcoplus iCX platform.
Intelligence on a connected operation
Telco runs on telcoplus iCX, the same integration layer that links your contact center, CRM, channels and data, so its answers reflect your whole operation, not one silo.
Designed, deployed and supported
Telco Plus connects your systems, tunes Telco to your operation and runs it end to end, with governance and human oversight built in.
Ready for connected CX?
Build the architecture behind better customer experiences.
Whether you are deploying contact center, integrating customer systems, adding AI to CX operations or modernizing voice, Telco Plus can help.