Missed calls are missed revenue.
Every unanswered ring is a customer who may not call back.
telcoplus CX. Modern customer experience for growing businesses.
Calls, WhatsApp, web chat and team collaboration on one simple cloud platform. Professional CX without the enterprise overhead. Choose your edition: telcoplus CX Phone or telcoplus CX Engage.
The challenge
Growing teams hit the same walls.
Growing teams hit three walls: calls that go unanswered, WhatsApp conversations scattered across personal phones, and tools that don't talk to each other.
WhatsApp chats scattered across personal phones.
Customer conversations live in personal apps, invisible to the business.
Tools that don't talk to each other.
No visibility for the manager, no single view of the customer.
telcoplus CX puts your calls, messages and team in one place, with the reporting to run it.
Overview
Professional CX, without the enterprise overhead.
telcoplus CX is a cloud platform that brings your business phone system and your customer conversations together. Calls, WhatsApp, website chat and team collaboration in one place, on any device, set up in days, and ready to grow with you.
Quick to evolve
Modernize service channels fast, without long, heavy implementation projects.
Great value
Enterprise-grade experience designed to fit SMB budgets and operations.
Smoother customer journeys
Give customers fluid, professional experiences across your key channels.
Editions
Choose your edition.
telcoplus CX comes in two editions: Phone is your business phone system in the cloud, and Engage adds the complete omnichannel Contact Center on top of it.
telcoplus CX Phone
Your business phone system in the cloud
- Smart call routing with IVR, ring groups, queues and business hours
- One business number on web, desktop and mobile apps
- Team chat, presence, file sharing and video meetings
- Encrypted calls and two-factor authentication
telcoplus CX Engage
Everything in Phone, plus a shared inbox for every customer channel
- WhatsApp, website live chat and Facebook Messenger in one shared inbox
- Skill-based routing, wallboards and SLA alerts
- Outbound campaigns with progressive, power and agentless dialing
- CRM and helpdesk integrations with click-to-call and call pop-ups
Start with Phone. Switch on Engage when you're ready. Same platform, no migration project.
Mostly phone calls? Start with Phone. Customers reaching you on WhatsApp and social, or a team running queues and campaigns? You want Engage.
Compare editions
Everything in detail.
The table below compares telcoplus CX Phone and telcoplus CX Engage, feature by feature.
| Feature | Phone | Engage |
|---|---|---|
| Calling and collaboration, in both editions | ||
| Cloud calling with smart routing: multi-level IVR, ring groups, call queues, transfer, park, pickup, business hours and holiday rules | Included | Included |
| Voicemail to email, custom greetings, music on hold | Included | Included |
| telcoplus CX apps: web, desktop (Windows and macOS), mobile (iOS and Android) and Chrome extension | Included | Included |
| Presence, team chat and file sharing | Included | Included |
| Audio conferencing, video calls and meetings with screen sharing | Included | Included |
| Company and personal contact directories | Included | Included |
| Web admin portal, dashboards, user roles and permissions, call logs and standard reports | Included | Included |
| Security: encrypted calls (TLS/SRTP), two-factor authentication, anti-fraud and intrusion protections | Included | Included |
| Microsoft 365 and Google single sign-on and user sync | Included | Included |
| Omnichannel Contact Center, Engage only | ||
| Omnichannel inbox: WhatsApp, website live chat and Facebook Messenger together | Not included | Included |
| Chat assignment and transfer, elevate any chat to a call in one click | Not included | Included |
| Full conversation history, customer interaction timeline, call notes and disposition tags | Not included | Included |
| Bulk messaging via WhatsApp, with customer opt-in | Not included | Included |
| Skill-based routing, queue callback and visual queue panel | Not included | Included |
| Real-time wallboards, SLA monitoring with threshold alerts, contact-center reports | Not included | Included |
| Supervisor tools: listen, whisper and barge-in | Not included | Included |
| Outbound campaigns: progressive, power and agentless auto-dialing | Not included | Included |
| CRM integrations: Salesforce, HubSpot, Zoho, Bitrix24, Odoo and Microsoft Dynamics 365, plus custom CRMs via templates and APIs | Not included | Included |
| Helpdesk integrations: Zendesk and Zoho Desk | Not included | Included |
| Call recording | Not included | Included |
| AI capabilities, available as add-ons | ||
| AI receptionist: 24/7 answering and intent-based routing | Add-on | Add-on |
| AI call transcription and post-call summaries | Add-on | Add-on |
| AI voicemail transcription | Add-on | Add-on |
| AI text-to-speech for prompts and greetings | Add-on | Add-on |
Channels, with Engage
Meet customers where they already are.
In Latin America, customer conversations start on WhatsApp. telcoplus CX Engage brings it together with website live chat and Facebook Messenger, in one shared inbox your whole team can work from.
Answer as a team from one business number, with full conversation history instead of scattered personal chats.
Website live chat
Turn visitors into conversations, and elevate any chat to a call in one click when it gets complex.
Facebook Messenger
Bring social inquiries into the same queue, with the same assignment, history and reporting.
Integrations, with Engage
Plug into the tools you already use.
Click-to-call, call pop-ups and contact sync with leading CRMs and helpdesks, and custom integrations via open APIs and integration templates.
AI
Let AI take the first ring.
The AI capabilities in telcoplus CX are available as add-ons: they answer and route calls 24/7, transcribe and summarise them, and turn text into spoken greetings. AI receptionist minutes are metered — your subscription includes 60 to start, and capacity is bought in blocks or a monthly quota.
AI receptionist
24/7 answering and routing.
Transcription and summaries
Call transcription and summaries, voicemail transcription.
Text-to-speech
Generate prompts and greetings from text.
Getting started
Three steps, no heavy project.
Set up in days, and ready to grow with you.
Talk to us
Book a 15-minute demo and tell us how your team works today.
We configure it with you
Numbers, routing, channels and users, set up together with our team.
You go live
Your team answers calls and messages in one place, from day one.
Security
Professional-grade protection, built in.
telcoplus CX includes encrypted calls with TLS and SRTP, two-factor authentication for every user, anti-fraud and intrusion protections, and role-based access.
- Encrypted calls with TLS and SRTP
- Two-factor authentication for every user
- Anti-fraud and intrusion protections
- Role-based access and permissions
Outgrowing this?
When a bigger platform is the right answer.
Dozens of agents, formal SLAs?
Skills-based routing, workforce management and enterprise reporting are Zoom Contact Center — the tier above telcoplus CX, delivered by the same team.
Explore Zoom Solutions →Already standardised on Zoom?
If your company already runs Zoom for meetings and chat, Zoom Phone consolidates telephony onto the same platform.
See Zoom Phone →Microsoft-centric voice estate?
Keep Microsoft Teams as your front end and let Telco Plus carry the voice underneath.
Teams Direct Routing →FAQ
Common questions.
What do I need to get started?
An internet connection and any device. telcoplus CX runs in the cloud, with apps for web, desktop and mobile, so there is no hardware project to plan.
How do I move from Phone to Engage?
Start with Phone. Switch on Engage when you're ready. Same platform, no migration project.
Ready to see it?
Engage with us.
Tell us a little about your team and we will show you telcoplus CX Phone and Engage live, on your use case.