Certified lifecycle
Zoom Up Partner Program Gold, with CDP, CSP and CCSP certifications. Telco Plus is certified to deliver Zoom across the full lifecycle, not just to resell licenses.
Zoom for the enterprise. Licensed, deployed and supported by Telco Plus.
Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Virtual Agent and Workforce Engagement for mid-market and large enterprises across Latin America, from one of the region's most certified Zoom partners, with voice powered by the telcoplus Global Connector.
Why Zoom, and why with Telco Plus
The platform is Zoom. The partner is Telco Plus.
Zoom is recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service, and Zoom reports six consecutive years as a Leader in the Gartner Magic Quadrant for UCaaS. One platform covers meetings, phone, Contact Center, AI self-service and workforce engagement. What turns that platform into results in Latin America is the partner behind it.
Voice-native
Every Zoom voice deployment runs on the telcoplus Global Connector: certified direct peering into Zoom's data centers, with flexible numbering, portability, toll-free numbers and flat-rate plans.
Architecture
telcoplus iCX integrates Zoom with your CRM, ERP, data and business systems, so Zoom becomes part of your architecture instead of another silo.
LATAM execution
Based in the US, Brazil and Chile, delivering across Latin America, with deployments and support in Portuguese, Spanish and English.
One partner, four roles: license & advise, deploy & integrate, connect & carry your voice, support & optimize.
Credentials
Certified by Zoom to deploy, support and drive success.
Many Zoom partners are authorized to resell licenses. Telco Plus is certified by Zoom across the full customer lifecycle, endorsed to deploy, support and drive adoption of your Zoom solutions, backed by one of Latin America's deepest sets of Zoom credentials.
Certified Deployment Partner (CDP)
Zoom endorses Telco Plus to deploy Zoom Contact Center and Zoom Phone, earned through deployment accreditations, applied training and a hands-on expertise review.
Certified Support Partner (CSP)
Zoom endorses Telco Plus to provide post-sales support, earned through support accreditations and a demonstration of applied expertise.
Certified Customer Success Partner (CCSP)
Trained and equipped with data-analysis tools to drive adoption, utilization and measurable ROI, to Zoom's highest customer-success standards.
Active competencies
- Zoom Contact Center CX, Implementation
- Zoom Contact Center CX, Sales
- Zoom Phone, Implementation
- Zoom Phone, Sales
Telco Plus is also eligible to deploy the full Zoom CX (ZCX) suite, Zoom Contact Center, Zoom Virtual Agent, and Quality and Workforce Management, acting on behalf of Zoom.
What we deliver
Five Zoom products, delivered end to end.
Licensed through Telco Plus, deployed by certified engineers, connected to carrier-grade voice and supported after go-live.
Zoom Workplace
Meetings, team chat, phone, mail and calendar, docs and whiteboard in one platform. Consolidating point tools into Zoom Workplace simplifies the employee experience and reduces total cost of ownership. And it complements your Microsoft environment rather than replacing it.
- One app for meetings, chat, phone, docs and whiteboard
- Fewer point tools to license, integrate and secure
- Works alongside your Microsoft 365 or Google environment
Delivered by Telco Plus: licensing, rollout, adoption and support under one relationship.
Talk about Zoom Workplace →Zoom Phone
Enterprise cloud telephony on the platform your teams already use for meetings. According to Zoom, Zoom Phone carries a 99.999% uptime SLA, serves more than 10 million users, and offers global PSTN coverage in 49+ countries, or bring your own carrier (BYOC).
- Cloud PBX with smart routing, IVR, queues and analytics
- AI call summaries and voicemail prioritization
- Works within Microsoft Teams for Teams-centric organizations
- 99.999% uptime SLA and PSTN coverage in 49+ countries, per Zoom
Delivered by Telco Plus: numbering, porting and flat-rate voice on the telcoplus Global Connector.
And in Latin America, voice is where Telco Plus changes the equation → Talk about Zoom Phone →Zoom Contact Center
An AI-first omnichannel Contact Center, recognized in the 2025 Gartner Magic Quadrant for CCaaS. According to Zoom, Zoom Contact Center handles voice, video, chat, SMS, email and social channels, including WhatsApp, in one agent workspace.
- Omnichannel routing with Flow Editor IVR and real-time transcription
- Supervisor tools, dashboards and analytics out of the box
- CRM and ticketing integrations, including Salesforce and ServiceNow, per Zoom
- Plans structured as Essentials, Premium and Elite, scoped to your operation
Delivered by Telco Plus: CDP-certified implementation, acting on behalf of Zoom, with voice on the Global Connector.
Talk about Zoom Contact Center →Zoom Virtual Agent
Agentic AI self-service across voice and chat. According to Zoom, Zoom Virtual Agent understands intent and completes tasks end to end, operates in multiple languages, and hands off to Zoom Contact Center or Zoom Phone with full context preserved.
- Answers calls, not just chats: 24/7 AI receptionist and voice-agent use cases
- End-to-end task completion, beyond scripted chatbot answers
- Context-preserving escalation to human agents
- Multi-language self-service
Delivered by Telco Plus: authorized to deploy Zoom Virtual Agent acting on behalf of Zoom, as part of the ZCX suite.
Talk about Zoom Virtual Agent →Zoom Workforce Engagement Management
The operational layer that makes your Contact Center measurable and coachable. Zoom Workforce Engagement Management combines Zoom Workforce Management, with AI-assisted forecasting and scheduling, and Zoom Advanced Quality Management, with AI-based interaction evaluation and coaching insights.
- Forecast volumes and staff the operation with AI-assisted scheduling
- Evaluate interactions and surface coaching insights with AI
- Plan, measure and coach in the same platform your agents already work in
Delivered by Telco Plus: part of the ZCX suite Telco Plus is authorized to deploy on Zoom's behalf.
Talk about Workforce Engagement →Voice in Latin America
Voice in Latin America. The Telco Plus difference.
Every Zoom voice deployment from Telco Plus runs on the telcoplus Global Connector.
Telco Plus is a certified Zoom Cloud Peering Partner. Your voice traffic rides a direct route into Zoom's data-center infrastructure via Zoom Provider Exchange, with low latency and carrier-grade quality, and full BYOC flexibility when you need it.
On top of the pipe come the numbers: flexible numbering, number portability, toll-free numbers and flat-rate calling plans. Predictable voice costs instead of metered surprises.
Your customers
telcoplus Global Connector
Direct peering via Zoom Provider Exchange
Zoom
How we work
From discovery to optimization, one relationship.
Discover. Design. Connect. Deploy. Integrate. Adopt. Optimize.
Telco Plus is a Zoom reseller: you license Zoom through Telco Plus, with deployment, integration, voice carriage and support under the same commercial relationship. License, deploy, integrate, connect and support. One partner, one commercial relationship.
Deploy & integrate
Certified engineers deploy your Zoom estate, and telcoplus iCX connects it to CRM, ERP, data and business systems.
Run & operate
Managed CX Services keep the operation tuned after go-live, from routing changes to reporting.
Adopt & optimize
As a Certified Customer Success Partner, Telco Plus drives adoption, utilization and ROI to Zoom's highest customer-success standards.
It starts with a specialist conversation and a tailored proposal.
Use cases
Where enterprises put this to work.
Replace a legacy PBX
The pain: an aging PBX, metered carrier bills and no visibility. The outcome: Zoom Phone on flat-rate Global Connector voice, keeping the numbers your customers already know. Where Telco Plus comes in: licensing, porting, deployment and the voice carriage itself.
Modernize the Contact Center
The pain: a legacy Contact Center that can't see WhatsApp, chat or video. The outcome: Zoom Contact Center across voice and digital channels in one agent workspace. Where Telco Plus comes in: CDP-certified implementation, acting on behalf of Zoom.
Automate front-line service
The pain: routine calls and chats consuming agent hours around the clock. The outcome: agentic Zoom Virtual Agent resolves them end to end, voice included, and escalates with context. Where Telco Plus comes in: designing, deploying and tuning the agent flows.
Run a measurable operation
The pain: staffing by spreadsheet and coaching by gut feel. The outcome: Workforce Engagement Management forecasts, schedules, evaluates and coaches with AI. Where Telco Plus comes in: deployed as part of the ZCX suite, on Zoom's behalf.
Recognition
What the Zoom platform has earned.
Gartner MQ for CCaaS, 2025
Zoom is recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service.
Gartner MQ for UCaaS, six years
Zoom reports six consecutive years as a Leader in the Gartner Magic Quadrant for UCaaS.
Zoom Phone at scale
According to Zoom, Zoom Phone serves more than 10 million users with a 99.999% uptime SLA.
Security & trust
Enterprise-grade trust, on both sides.
Platform security, compliance and privacy documentation live in the Zoom Trust Center. On the delivery side, Telco Plus brings deployment discipline to every rollout.
- Deployment best practices: hardened configurations and change control
- Role-based access and least-privilege administration across your Zoom estate
Not sure Zoom is the fit?
Find the right path.
Small or medium business?
telcoplus CX brings cloud calling and omnichannel service sized for growing teams.
Explore telcoplus CX →Microsoft-centric voice estate?
Keep Microsoft Teams as your front end and let Telco Plus carry the voice underneath.
Explore Teams Direct Routing →Complex multi-platform CX?
Professional Services designs and delivers across platforms, vendors and systems.
Talk to Professional Services →FAQ
Common questions.
What does buying Zoom through Telco Plus look like?
Telco Plus is a Zoom reseller. You license Zoom through Telco Plus, and deployment, integration, voice carriage and support run under the same commercial relationship, with one point of contact.
Can we keep our existing numbers?
Yes. Number portability is part of the telcoplus Global Connector voice service. Country specifics are confirmed during scoping.
Do you offer predictable, flat-rate voice costs?
Yes. Flat-rate calling plans on the telcoplus Global Connector give you predictable voice costs instead of metered surprises. Details come with your quote.
Does Zoom Phone work with Microsoft Teams?
Yes. According to Zoom, Zoom Phone works within Microsoft Teams, so Teams-centric organizations keep their existing front end while Zoom carries enterprise telephony underneath.
Can Zoom Contact Center handle WhatsApp?
Yes. Zoom lists WhatsApp among Zoom Contact Center's channels, alongside voice, video, chat, SMS, email and social.
Can the Virtual Agent answer calls, not just chats?
Yes. According to Zoom, Zoom Virtual Agent is agentic AI across voice and chat: it answers calls, completes tasks end to end and escalates to a human agent with context preserved.
Do you support deployments in Portuguese and Spanish?
Yes. Telco Plus delivers deployments and ongoing support in Portuguese, Spanish and English.
Which countries do you serve?
Telco Plus is based in the United States, Brazil and Chile, and delivers Zoom projects across Latin America. Country-specific numbering and porting coverage is confirmed during scoping.
What happens after go-live?
Telco Plus is a Certified Support Partner and Certified Customer Success Partner: post-sales support, adoption and optimization are part of the relationship, and Managed CX Services can run the operation with you.
Talk to a specialist
Put Zoom to work for your enterprise.
Tell us where you are today and a Zoom specialist will come back with a tailored proposal.