Flexible numbering
The numbers you need, structured the way you operate, across sites, teams and countries.
One backbone. Both platforms. Certified for the conversation.
telcoplus Global Connector. Carrier-grade voice for Zoom and Microsoft Teams: officially certified on the Zoom Provider Exchange platform for Zoom Phone and Zoom Contact Center, and Microsoft Teams Direct Routing over Microsoft-certified SBCs. Low latency, high quality and number portability, with flexible numbering, toll-free / 0800 numbers and flat-rate plans.
Conversation-grade
Most providers connect your phone system. Global Connector carries your conversations.
Connectivity moves a call from one endpoint to another. A conversation is an agent winning back an unhappy customer, a queue holding steady at peak, an AI voice agent answering in real time. Global Connector is engineered for the second job, because that is where your revenue and your reputation live.
Carrier-grade is table stakes. Conversation-grade is the standard.
Coverage maps are easy to publish. Carrying your Contact Center's conversations is not. That's engineering.
Certifications
Certified twice where it counts.
telcoplus Global Connector is officially certified on the Zoom Provider Exchange platform for Zoom Phone and Zoom Contact Center.
Most providers certify for the phone system and stop there. Your customers' conversations live in the Contact Center, and Global Connector is certified for both: the calls your teams make and the conversations your Contact Center carries.
For Microsoft estates, Global Connector powers Microsoft Teams Direct Routing over Microsoft-certified SBCs.
And the company that carries your voice is the same one certified to deploy the platforms.
What you get
The capabilities that come standard.
Number portability
Your numbers move with you. Telco Plus manages the porting, so the change is invisible to your customers.
Toll-free / 0800 numbers
Be easy to call. Give customers a free, familiar way to reach you.
Flat-rate calling plans
Predictable voice costs instead of metered surprises. Budgets like flat lines.
Low latency, high quality
Direct peering into your platform keeps the path short and the audio clean, engineered for real-time conversation.
Carrier-grade and secure
A resilient, secure transport layer engineered to telecom standards, deployed across regional data centers for high availability.
Available coverage is discussed with your specialist, scoped to the countries where you operate.
Voice AI
Agentic voice AI raised the stakes.
When an AI agent answers your calls, every extra network hop becomes conversational awkwardness: talk-over, dead air, hesitation. A backbone peered directly into your platform is the difference between an AI that converses and one that stutters.
Deploying AI agents on Zoom? See Zoom Virtual Agent under Zoom Solutions →How it works
Direct, by design.
Your sites and users
telcoplus Global Connector
Direct peering into Zoom, Microsoft-certified SBCs into Microsoft Teams
And your platform of choice
Direct means fewer intermediaries between your people and your platform: one engineered path, peered straight into Zoom and bridged into Microsoft Teams through Microsoft-certified SBCs, kept short so conversations stay immediate. The same backbone connects your platform of choice when your estate is broader.
Choosing a voice provider
Questions to ask any voice provider.
Is it certified for your Contact Center, or only your phones?
Customer conversations live in the Contact Center. Certification should reach it.
Does the same partner deploy the platform it connects?
One partner across platform and voice means one design and one accountable team.
Will your numbers move with you, and who manages the porting?
Portability should be a service, not your project.
Who answers your ticket, in which language and time zone?
Ask for specifics. The answer tells you how the relationship will feel.
We like these questions.
Use cases
Where enterprises put this to work.
Give Zoom local voice across Latin America
The pain: Zoom Phone and Zoom Contact Center are chosen, but voice across Latin American operations is fragmented and slow to provision. The outcome: local voice on one certified backbone, peered directly into Zoom. Where Global Connector comes in: officially certified on Zoom Provider Exchange, with numbering and porting handled.
Modernize telephony with Teams Direct Routing
The pain: an aging PBX next to a Microsoft estate that already runs on Teams. The outcome: enterprise calling inside Teams, without locking into bundled calling plans. Where Global Connector comes in: Direct Routing over Microsoft-certified SBCs, carried end to end.
Consolidate multi-country numbering
The pain: numbers scattered across carriers, contracts and countries, with every change a negotiation. The outcome: numbering consolidated under one backbone, with portability preserving the numbers your customers know. Where Global Connector comes in: flexible numbering and managed porting across your footprint.
Stabilize voice costs
The pain: metered voice bills that spike with every busy season. The outcome: flat-rate calling plans that make voice a predictable line item. Where Global Connector comes in: flat-rate plans on the backbone that already carries your conversations.
Running Zoom?
The voice layer behind Zoom deployments.
The Global Connector powers Zoom Phone and Zoom Contact Center voice through certified direct peering, with flexible numbering, portability and flat-rate plans.
Zoom Solutions →Built on this
The product Telco Plus was built on.
Global Connector is the founding product: the carrier-grade voice platform Telco Plus grew from, and the backbone the rest of the portfolio stands on.
Discover. Design. Connect. Deploy. Integrate. Adopt. Optimize.
The backbone comes with the team that runs it. Managed CX Services keep the voice layer tuned after go-live, under the same relationship.
Security & trust
Engineered to telecom standards.
Global Connector is a resilient, secure layer engineered to telecom standards for mission-critical voice: carrier-grade transport, deployed across regional data centers for high availability. Ask your specialist how the transport layer is secured for your footprint.
Looking at the platforms themselves?
Find the right path.
Deploying Zoom?
Telco Plus licenses, deploys and supports Zoom end to end, with voice on this backbone.
Explore Zoom Solutions →Microsoft-centric estate?
Keep Teams as your front end and run enterprise calling through Direct Routing.
Explore Teams Direct Routing →Small or medium business?
telcoplus CX brings cloud calling and omnichannel service sized for growing teams.
Explore telcoplus CX →FAQ
Common questions.
Can we keep our numbers?
Yes. Number portability is part of the telcoplus Global Connector service: your numbers move with you, and Telco Plus manages the porting. Country specifics are confirmed during scoping.
Do you offer flat-rate voice?
Yes. Flat-rate calling plans give you predictable voice costs instead of metered surprises. Details come with your quote.
Which platforms do you support?
Zoom and Microsoft Teams are where Global Connector is certified and proven: Zoom Phone and Zoom Contact Center via Zoom Provider Exchange, and Microsoft Teams via Direct Routing over Microsoft-certified SBCs. And your platform of choice: the backbone is platform-agnostic by design.
Who deploys the platform itself?
The same partner. Telco Plus deploys Zoom and Microsoft Teams Direct Routing and carries the voice underneath, one relationship end to end.
What countries are covered?
Coverage is discussed in conversation with a specialist, scoped to the countries where you operate. We don't publish country lists; we map your footprint and confirm numbering and porting during scoping.
Do you support deployments in Portuguese and Spanish?
Yes. Telco Plus delivers deployments and ongoing support in Portuguese, Spanish and English.
Talk to a specialist
Put one backbone behind both platforms.
Tell us where you are today and a voice specialist will come back with a tailored proposal.